{"id":4357,"date":"2025-12-30T12:47:32","date_gmt":"2025-12-30T11:47:32","guid":{"rendered":"https:\/\/peopleofshibuya.com\/resi\/"},"modified":"2026-07-24T09:16:09","modified_gmt":"2026-07-24T07:16:09","slug":"returns","status":"publish","type":"page","link":"https:\/\/peopleofshibuya.com\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4357\" class=\"elementor elementor-4357 elementor-4348\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6aeb5dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6aeb5dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60d27a4\" data-id=\"60d27a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--60d27a4 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2217585 elementor-widget elementor-widget-heading\" data-id=\"2217585\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-150a7ca elementor-widget elementor-widget-text-editor\" data-id=\"150a7ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Return Policy<\/p><p>You can request a return for any item purchased on the peopleofshibuya.com site within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, with all tags attached and in the original packaging.<\/p><p>Shipping<\/p><p>To return the product, you must complete this <a href=\"#reso\">form<\/a> and ship the product to:<\/p><p>Rosmeri SRL, Via Iseo, 6\/A 25030 Erbusco (BS), Italy<\/p><p>Return shipping costs are entirely your responsibility, they are non-refundable and return shipping is your responsibility. We therefore recommend using a trackable shipping service or purchasing shipping insurance. peopleofshibuya.com will not be responsible for any issues resulting from lost, damaged or stolen returns.<\/p><p>Refund (if applicable)<\/p><p>Once your return has been received and inspected, we will send you an email to notify you of the approval or denial of your refund. If approved, your refund will be processed and the credit will automatically be applied to your credit card or original payment method.<\/p><p>Late or missing refund (if applicable)<\/p><p>It may take a few days for your refund to be credited, depending on your bank&#8217;s policy. If you have not received your refund within 14 days, contact your bank and then contact us at info@peopleofshibuya.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fade58 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fade58\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03b1bba\" data-id=\"03b1bba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--03b1bba elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73b6edd elementor-widget elementor-widget-wpforms\" data-id=\"73b6edd\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-73b6edd\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-73b6edd {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-4344\"><form id=\"wpforms-form-4344\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"4344\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/4357\" data-token=\"d42da5bd0f26d6f5a8a0ef2e0e2df673\" data-token-time=\"1791245249\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-4344-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-4344-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" placeholder=\"Name\" aria-errormessage=\"wpforms-4344-field_1-error\" required><label for=\"wpforms-4344-field_1\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-4344-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" placeholder=\"Surname\" aria-errormessage=\"wpforms-4344-field_1-last-error\" required><label for=\"wpforms-4344-field_1-last\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-4344-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-4344-field_2\" aria-hidden=\"false\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-4344-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Email\" spellcheck=\"false\" aria-errormessage=\"wpforms-4344-field_2-error\" required><\/div><div id=\"wpforms-4344-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-4344-field_3\">Order Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4344-field_3\" class=\"wpforms-field-large wpforms-field-required wpforms-masked-input\" data-rule-inputmask-incomplete=\"1\" data-inputmask-mask=\"PEOPLE99999\" name=\"wpforms[fields][3]\" placeholder=\"Order number\" aria-errormessage=\"wpforms-4344-field_3-error\" required><\/div><div id=\"wpforms-4344-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-4344-field_5\">Reason for return <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-4344-field_5\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Reason for return<\/option><option value=\"The product arrived damaged\" >The product arrived damaged<\/option><option value=\"I ordered the wrong size, I would like to replace it\" >I ordered the wrong size, I would like to replace it<\/option><option value=\"The product received is different from the one ordered\" >The product received is different from the one ordered<\/option><option value=\"The product does not satisfy me\" >The product does not satisfy me<\/option><\/select><\/div><div id=\"wpforms-4344-field_6-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"6\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Caselle di Spunta <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-4344-field_6\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-4344-field_6_1\" name=\"wpforms[fields][6][]\" value=\"I accept the conditions indicated in the privacy policy\" aria-errormessage=\"wpforms-4344-field_6_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4344-field_6_1\">I accept the conditions indicated in the privacy policy<\/label><\/li><\/ul><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"4344\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/peopleofshibuya.com\/en\/wp-json\/wp\/v2\/pages\/4357\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-4344\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Send\" aria-live=\"assertive\" value=\"wpforms-submit\">Send<\/button><img decoding=\"async\" src=\"https:\/\/peopleofshibuya.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Return Policy You can request a return for any item purchased on the peopleofshibuya.com site within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, with all tags attached and in the original packaging. Shipping To return the product, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4357","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns | People of Shibuya\u00ae<\/title>\n<meta name=\"description\" content=\"Learn about the methods, timing and conditions for requesting a return from People of Shibuya.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns | People of Shibuya\u00ae\" \/>\n<meta property=\"og:description\" content=\"Learn about the methods, timing and conditions for 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